Natural Color Water Wave Brazilian Human Hair, 3 or 4 Bundles with 4×4 or 13×4 HD Lace Frontal Closure, Extensions for Women

What Currency Are The Prices Do See On The Site?

All prices are in USD.

What is the delivery charge?

We are proud to provide all our customers with FREE Shipping on ALL orders!

When can I expect my delivery?

Our estimated delivery schedules is 12-15 business days. Some orders may arrive sooner, some orders may arrive later. We deliver our products directly from the factory, and this, combined means that we’re able to pass big savings directly to our customers. For more information about shipping schedules in your region, please visit our Shipping Info page.

What is your Returns Policy?

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and packaged as new in the original packaging and returned back to us using tracked delivery. To request a return, please contact us and we will guide you through the steps to process your return. For more information, please see our Returns Policy page.

What is your Cancellation Policy?

Upon purchase of your order, you will be given up to 24 hours to cancel your order, if need be. We will provide you a full refund if required if you cancel your order within 24 hours. However, if 24 hours have passed since you made the order, you will have to wait for your parcel to arrive before you can return it to us. For more information, please see our Returns & Cancellations page.

What Payment Options are available?

Our store uses the PayPal Express payments gateway, which you can use to make secure payment by Debit/Credit card* or by PayPal. Even if you do not have a PayPal account, you can still pay with your debit card or credit card by clicking on the ‘Pay with Debit or Credit card as a guest’ option in the PayPal payment pop-up window. (* If you are not seeing this option it may be because PayPal Guest Checkout is not available in your country).

How can I get in touch?

To get in touch with us, please contact us by submitting your message on our Contact Page. We respond to all messages within 1 business day.

Do you provide tracking information?

Yes, when you purchase a tracking number when placing an order, you will receive an email once your order ships that contains your tracking information,

• For some destinations due to long distances tracking is not always available until the final leg of the journey.
• For some shipping companies, it can take 5-7 business days for the tracking information to update on our system.
• For logistical reasons, items in the same purchase will sometimes be sent in separate packages.
• For some shipments there may be a delay of several days between tracking updates. This is normal – it can take a number of days for a package to move between postal distribution centers whilst in transit to its destination.

What about customs?

We ship internationally, and whilst most of our customers report zero duties/taxes due, your purchase may be subject to a small import duty depending on your country. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that a package will be shipped to you and you may get custom fees when it arrives to your country.

If you have any other questions, please contact us and we will do our best to help to help you out.

hairwigsmarket.com is committed to providing the best possible shopping experience for its customers. In order to achieve this, we have a cancellation, return and refund policy in place. This policy allows customers to return items within 15 days of receiving them, as long as the items are in new and unused condition. We do not offer exchange service. Please check the product information carefully before purchasing to ensure that the selected product meets your needs.

Exchange Policy

Thank you for choosing our website to make a purchase. To ensure a smooth and efficient shopping experience, it is our policy not to offer exchanges. Before purchasing, please double-check the product information to ensure that the selected item meets your needs.

If you have any questions or problems with your purchase, we recommend that you contact our customer service team before placing your order, and we will do our best to provide you with detailed product descriptions and answers to help you make a satisfactory decision.

Cancellation Policy

If your order has been paid and you need to make a change or cancel an order, you must contact us within 24 hours of placing your order. All orders can be canceled until they are packaged and processed for shipment. Once the packaging and shipment process has started (24 hours after placing your order), you will need to wait for the item to be delivered as per our quoted estimate shipping schedules for your region, before returning the item back to us and claiming your refund.

Return And Refund Steps

If you are not satisfied with your purchase, you can return the item within 15 days of receiving it. The item must be in new and unused condition. Please note that return shipping costs are the responsibility of the customer.

1. To start the return process, please get in touch with us on our contact us page and we will give you a return warehouse address.
2. Return the goods to the return warehouse address. Please note: returned merchandise must be unopened and unused, and shipping costs will be borne by the customer (For exceptions, please see the “Support Free Return Reason” section).
3. Refund requests must be placed within 15 days of your receipt of the item. To request a refund, please get in touch with us on our contact us page. If you are approved for a refund, then your refund will be processed upon our receipt of your returned item and a credit will automatically be applied to your original account within 14 days.
4. Refunds and return shipping costs for items supported for free returns will be refunded to the customer’s original account within 14 days after the return shipment arrives at the return warehouse.

Support Free Return Reason

Arrived Damaged
If your product is damaged on the way, it’s our obligation except damaged by people. When your product is broken, you need to send us the broken product photos.
Please note: Damage caused by the courier company is not covered by the free return and refund service.

Missing Part
If your product parts are a detective or missing, we can send you the replacement parts for you or partially refund you first, if your product’s parts are infecting your product function. You can’t repair it by yourself or the local technique person, and we will consider replacing a new item with you.
Please note: Lost packages or accessories caused by courier companies are not included in the free return and refund service.

Wrong Item Sent
If you received our product not the same as the product listing obviously, you could send the product photos to us; we will return them to you.

Doesn’t Work or Defective?
When you received a product that does not work, you can ask our customer service for the problem; we will give you the related technical reply; if it does still not work, you can ask for a free return.

Not Support The Free Return

Arrived too Late
If you wait for the product for a long time and don’t want it, we apologize for the situation that occurred. Our products are shipped with a query number, you can query the current location of the package and estimate the arrival time. You cannot return and refund.

Don’t Want It
If you have already received the item, but changed your mind and don’t want it anymore. Order it by mistake, change minds, or the price has changed. You cannot return and refund.

Doesn’t Seem Authentic?
Our products are all new, and you can also search for them on other platforms.

Doesn’t Fit
If the size of the product you received is not fit, you can first contact us to provide a suitable solution due to the reason caused by us.

Please Note

Refund requests must be placed within 15 days of your receipt of the item. To request a refund, please get in touch with us on our contact us page. If you are approved for a refund, then your refund will be processed upon our receipt of your returned item and a credit will automatically be applied to your original account within 14 days.

Please do not send your purchase back to us or our distributors unless we authorise you to do so.

If you have any questions or are simply not happy with anything, then please feel free to contact us at any time and we will do our best to help.